Drobo 5D User's Guide download pdf (Page 48)

Drobo 5D Getting Started Guide 48

IF YOU ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN YOUR

COUNTRY OR REGION OF PURCHASE, THE BENEFITS CONFERRED BY THIS WARRANTY

ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER

PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow

the exclusion or limitation of incidental or consequential damages or exclusions or limitations on

the duration of implied warranties or conditions, so the above limitations or exclusions may not

apply to You. This warranty gives You specific legal rights, and You may also have other rights

that vary by country, state or province. This Limited Warranty is governed by and construed under

the laws of the country in which the product purchase took place. Drobo, the warrantor under this

Limited Warranty, is identified at the end of this document according to the country or region in

which the product purchase took place. (Australia only: see note 1 below.)

OBTAINING WARRANTY SERVICE

Product Replacement and Repair: No Product may be returned directly to Drobo without first

contacting Drobo for a Return Material Authorization ("RMA") number (Australia only: see notes 2

and 3 below). If it is determined that the Product may be defective, You will be given an RMA

number and instructions for Product return. An unauthorized return, i.e. one for which an RMA

number has not been issued, and/or one that does not conform to the instructions given for

Product return, will be returned to You at Your expense. You are responsible for the costs

incurred related to returning the Product to Drobo pursuant to the Product return instructions.

Drobo is responsible for the costs incurred related to shipping the Product back to You. In the

event the Product is to be repaired or replaced, upon receipt of the Product for which You were

issued an RMA in accordance with the Product return instructions, Drobo shall ship to you a

replacement Product by standard ground shipping. In the event the Product is to be repaired or

replaced, if You choose to provide Your credit card information to Drobo at the time You are

issued an RMA, Drobo will Advance Ship to You a replacement Product, and You agree to

promptly return Your Product at issue within seven (7) days of issuance of the RMA number. In

the event Drobo does not receive the Product for which You were issued an RMA within such

seven (7) days, Your credit card will be charged the manufacturer's suggested retail price of the

replacement Product. "Advance Ship" means if Your credit card information is received: (i) before

1 pm local time, ship the same day; or (ii) after 1 pm local time, ship the next business day.

Technical Support: During the Warranty Period, You, as part of this Limited Warranty coverage,

are entitled to access Drobo's online help resources to address any question about the Product

("Online Help Resources"). For a period of ninety days from purchase by You ("Technical Support

Access Period"), as part of this Limited Warranty coverage, if the Online Help Resources don't

address the support issue, You are entitled to initiate a support request online at

www.drobo.com/support. After the Technical Support Access Period, support requests may be

made at an additional fee. In response to support requests, during local business hours (of the

location from which the Product was originally purchased), a Drobo representative or Drobo

Authorized Reseller will help determine whether Your Product requires service and, if it does, will

inform you how Drobo will provide it. Drobo or its Drobo Authorized Resellers will provide

warranty service on Products that are tendered or presented for service during the Warranty

Period, as permitted by law. Warranty service will be provided from the country from which the

Product was originally purchased to the extent reasonably possible. Service options, parts

availability and response times will vary according to country.

Data Protection: You should make periodic backup copies of the data and programs contained on

the Product's hard drive to protect Your data and as a precaution against possible operational

failures. Before You deliver your Product for warranty service it is Your responsibility to keep a

separate backup copy of the system software, application software and data, and disable any

security passwords. You will be responsible for reinstalling all such software, data and

passwords. DROBO AND ITS AUTHORIZED RESELLERS ARE NOT LIABLE FOR ANY

DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED

ON ANY MEDIA, OR ANY NON-DROBO PRODUCT OR PART NOT COVERED BY THIS

WARRANTY. RECOVERY AND REINSTALLATION OF SYSTEM, APPLICATION SOFTWARE,

AND USER DATA ARE NOT COVERED UNDER THIS LIMITED WARRANTY.

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Drobo 5D User's Guide Page 48

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